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*Please note, for now, guests will be asked to book a two hour Spa session as part of their visit.*

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Please note online Spa booking is currently only available to guests staying at the hotel. Please enter your hotel booking reference below.

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Coronavirus COVID-19 Update for our Guests

An update for our guests in relation to COVID-19

Dear guests, members and friends, 

Please be aware that in line with the national lockdown restrictions across England, Rockliffe Hall is currently closed and we are reviewing all guidance to plan for reopening in line with the roadmap issued on Monday 22nd February. 

For guests with future bookings please find below useful information for your visit. We continue to follow the advice of the Government and relevant professional bodies at all times. 

Rockliffe Hall has been awarded the AA Covid Confident shield, the VisitEngland ‘We’re Good to Go’ kitemark and most recently the global GBAC STAR accreditation for our agile and responsive approach to the ongoing pandemic. In addition to this, we have developed a Healthy Hospitality Charter which is our committment to keeping guests safe on resort. 

Gift Experience Vouchers - update on extensions 

  • All gift vouchers bought at Rockliffe Hall which were due to expire during the pandemic can now be redeemed up to 30th June 2021 or for up to 2 years from the original purchase date (whichever is longer).
  • Should you have a seasonal experience, such as a Mother’s Day or Black Friday gift voucher; or a Spa Day gift voucher this can also be redeemed as a Resort Credit should the original package be no longer available
  • Gift Voucher extensions will be applied to each gift experience automatically; and no action is required from gift buyers or gift recipients.
  • Any vouchers purchased after March 2020 and before June 2021 have an 18 month validity to allow guests extra time to use their vouchers. 

Face Coverings

  • Please note we politely request guests wear a face covering (except those who are exempt) when using public areas of the hotel, spa, lounges, restaurants and golf areas. Face coverings may of course be removed when eating and drinking in the restaurants, when using the gym and spa facilities and when on the golf course. 

Golf - provisionally opening from 29th March 

  • Subject to the latest advice and guidance Rockliffe Hall will reopen the Golf Course from 29th March to members only and from 12th April to non-members  
  • You must play individually, as a two ball if from two households
  • If all players are from one household you may play in a 3 or 4 ball
  • Please note there are strict health and safety and social distancing measures in place to protect our team, guests and members. These will be communicated to you upon booking. 
  • To book a Tee Time or Golf Lesson please call 01325 729980 

Hotel - provisionally opening from 17th May (self-catering bookings for guests from the same household are provisionally available from 12th April) 

  • Subject to the latest advice and guidance we are provisionally taking bookings from 17th May for groups of up to 6 guests, or for 2 households (up to a maximum of 15). 
  • We have a number of additional health and safety measures in place to protect guests and team members.
  • You will be encouraged to check-in online before arriving at the resort so you’ll only need a short visit to Reception to have your card authorised. This also means you’ll receive your welcome letter via email, reducing the need for paper. Bottled water will be available but for the time being, all other welcome refreshments and snacks will be removed.
  • Before entering the hotel all guests will have their temperature checked using a no-touch forehead thermometer.
  • Please note we politely request guests wear a face covering (except those who are exempt) when using public areas of the hotel, spa, lounges, restaurants and golf areas. Face coverings may of course be removed when eating and drinking in the restaurants, when using the gym and spa facilities and when on the golf course. 
  • Please note Rockliffe Hall can no longer accept cash as a payment method, however transactions can by made by chip and pin or we can accept contactless payments through cards/mobile devices.
  • You can read our full guest Healthy Hospitality Charter here
  • To book a stay at Rockliffe Hall please call 01325 729999 or book online here

Restaurants - provisionally opening from 17th May

  • Subject to the latest advice and guidance we are provisionally taking restaurant bookings for The Clubhouse and The Orangery from 17th May for groups of up to 6 guests, or for 2 households (up to a maximum of 15). 
  • We aim to reopen for al fresco dining and drinks on The Clubhouse terrace from 12th April for golfers only. Subject to guidance from the Government this will provisionally be available from 9am to 5pm daily for tables of up to a maximum of 6 guests. 
  • Tables must be booked in advance through the Rockliffe Hall website or the app and all guests must complete a pre-arrival questionnaire and NHS test and trace details. You will have your temperature taken on arrival and a one-way system is in place for the Clubhouse Kitchen & Bar. 
  • We kindly ask guests to wear a face covering (unless exempt) on arrival at Rockliffe Hall and within public areas. These can be removed once you are seated at your table. 
  • The Brasserie restaurant remains closed. 

Spa & Wellness  - provisionally reopening from 12th April for members and spa days, and from 17th May for hotel guests 

  • Please note we are currently awaiting full guidance on the safe reopening of Spas and Gyms from 12th April (provisional date). The below information is based on our Covid secure operations prior to the 3rd lockdown. 
  • To enable social distancing and enhanced hygiene practices, we will ask guests to book a 2 hour session in the spa during thwie  which will include a 30 minute swim in our main pool.
  • Guests can also upgrade their stay and enjoy a 2 hour experience in the Spa Garden as part of their visit (£30 per person). There is a small drinks menu with alcoholic beverages available in the Spa Garden.
  • Payment can be made at the juice bar by Chip & Pin, Contactless and ApplePay. Please note payment can no longer be made in cash at Spa Reception. 
  • Social distancing signage is in place and government guidelines mean we are only able to welcome a reduced number of guests, which will ensure you have plenty of your own space in this area
  • The juice bar is open serving teas, coffees and smoothies, payment can be made by Chip & Pin, Contactless and ApplePay. You can also help yourself to complimentary water and iced tea.
  • As you settle into your lounger you may notice brochures and magazines have been removed, but a much wider offering is now available for you to read, via a complimentary online service available to guests.
  • You can also be certain that the entire spa has been cleaned before each session and you’ll regularly see our team on poolside and in the changing rooms, sanitising high touch points including door handles, toilets and railings. 
  • Gym Equipment is spaced at least 1 metre apart where possible, shielded by screens or has been temporarily removed. Classes must be pre booked.  
  • Spa Treatments: Rather than offering you our usual warm handshake your therapist will welcome you with a traditional Thai hands-free greeting.  For manicures and pedicures a Perspex screen is in place and therapists will wear facemasks. For all other body treatments guests are lying face down and your therapist will wear a visor and facemask. Each treatment now commences with the ‘A New Beginning’ sanitising welcome ritual. Therapists will invite you to follow along with a hand sanitisation which then focuses on pressure points, reinforcing meridian lines on the hands, an application of Tranquillity blend and breath work concludes the ritual.

Our team 

  • We have provisions in place for office-based team members to work from home, where possible. 
  • All team members who are working at Rockliffe Hall are doing so in a safe manner, we are a CovidSecure businesss and have been awarded the 'We're Good To Go' kitemark by VisitBritain and the AA Covid Confident shield. 

Please follow this link for more details:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

We look forward to seeing you at Rockliffe Hall soon.

This page was updated on 23rd February 2021. 

Healthy Hospitality Charter

PDF

Covid19 Risk Assessment

PDF