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*Please note, for now, guests will be asked to book a two hour Spa session as part of their visit.*

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Please note online Spa booking is currently only available to guests staying at the hotel. Please enter your hotel booking reference below.

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Coronavirus COVID-19 Update for our Guests

An update for our guests in relation to COVID-19

Dear guests, members and friends, 

Please be aware that in line with the new lockdown restrictions for England, Rockliffe Hall is currently closed. From 2nd December Rockliffe Hall will be located in a Tier 3 lockdown area, and we expect to remain closed (with the exception of the Golf Course) until at least 16th December.

For guests arriving after 16th December 2020, please find below useful information for your visit. We continue to follow the advice of the Government and relevant professional bodies at all times. 

Rockliffe Hall has been awarded the AA Covid Confident shield, the VisitEngland ‘We’re Good to Go’ kitemark and most recently the global GBAC STAR accreditation for our agile and responsive approach to the ongoing pandemic. In addition to this, we have developed a Healthy Hospitality Charter which is our committment to keeping guests safe on resort. 

Face Coverings

  • Please note we politely request guests wear a face covering (except those who are exempt) when using public areas of the hotel, spa, lounges, restaurants and golf areas. Face coverings may of course be removed when eating and drinking in the restaurants, when using the gym and spa facilities and when on the golf course. 

Local Covid Alert Levels 

  • Please note Rockliffe Hall is located in the borough of Darlington which is a tier three lockdown area.  As a result the hotel, spa and restaurants will remain closed from 2nd December until at least 16th December.

Golf 

  • The Rockliffe Hall Golf Course, Professional Shop, Practice Areas and Academy are open to golf members, members guests and visiting golfers from Wednesday 2nd December. 
  • Please note there are strict health and safety and social distancing measures in place to protect our team, guests and members. These will be communicated to you upon booking. 
  • To book a Tee Time or Golf Lesson please call 01325 729980 

Hotel 

  • Rockliffe Hall can only accept bookings from the same household or support bubble, up to a maximum of 6 guests. 
  • We have a number of additional health and safety measures in place to protect guests and team members.
  • You will be encouraged to check-in online before arriving at the resort so you’ll only need a short visit to Reception to have your card authorised. This also means you’ll receive your welcome letter via email, reducing the need for paper. Bottled water will be available but for the time being, all other welcome refreshments and snacks will be removed.
  • Before entering the hotel all guests will have their temperature checked using a no-touch forehead thermometer.
  • Please note we politely request guests wear a face covering (except those who are exempt) when using public areas of the hotel, spa, lounges, restaurants and golf areas. Face coverings may of course be removed when eating and drinking in the restaurants, when using the gym and spa facilities and when on the golf course. 
  • Please note Rockliffe Hall can no longer accept cash as a payment method, however transactions can by made by chip and pin or we can accept contactless payments through cards/mobile devices.
  • You can read our full guest Healthy Hospitality Charter here
  • To book a stay at Rockliffe Hall please call 01325 729999 or book online here

Restaurants 

  • ​All pubs, bars, restaurants and other hospitality venues in England must have a 10pm closing time. 
  • Venues are also restricted by law to table service only.
  • Rockliffe Hall can only accept bookings from the same household or support bubble, up to a maximum of 6 guests. 
  • Tables must be booked in advance through the Rockliffe Hall website or the app and all guests must complete a pre-arrival questionnaire and NHS test and trace details. You will have your temperature taken on arrival and a one-way system is in place for the Clubhouse Kitchen & Bar. 
  • We kindly ask guests to wear a face covering (unless exempt) on arrival at Rockliffe Hall and within public areas. These can be removed once you are seated at your table. 
  • The Brasserie restaurant remains closed. 

Spa & Wellness  

  • Rockliffe Hall can only accept Spa bookings from the same household or support bubble, up to a maximum of 6 guests. 
  • For now, to enable social distancing and enhanced hygiene practices, we will ask you to book a 2 hour session in the spa during your stay, which will include a 30 minute swim in our main pool.
  • Guests can also upgrade their stay and enjoy a 2 hour experience in the Spa Garden as part of their visit (£30 per person). There is a small drinks menu with alcoholic beverages available in the Spa Garden.
  • Payment can be made at the juice bar by Chip & Pin, Contactless and ApplePay. Please note payment can no longer be made in cash at Spa Reception. 
  • Social distancing signage is in place and government guidelines mean we are only able to welcome a reduced number of guests, which will ensure you have plenty of your own space in this area
  • The juice bar is open serving teas, coffees and smoothies, payment can be made by Chip & Pin, Contactless and ApplePay. You can also help yourself to complimentary water and iced tea.
  • As you settle into your lounger you may notice brochures and magazines have been removed, but a much wider offering is now available for you to read, via a complimentary online service available to guests.
  • You can also be certain that the entire spa has been cleaned before each session and you’ll regularly see our team on poolside and in the changing rooms, sanitising high touch points including door handles, toilets and railings. 
  • Gym Equipment is spaced at least 1 metre apart where possible, shielded by screens or has been temporarily removed. Classes must be pre booked. 
  • Adhering to Government guidance, Rockliffe Hall can accept group bookings for up to 6 guests only. From areas affected by local lockdown restrictions, Rockliffe Hall can only accept bookings from the same household or support bubble. 
  • Spa Treatments: Rather than offering you our usual warm handshake your therapist will welcome you with a traditional Thai hands-free greeting. The full treatment menu now includes ‘face to face’ treatments. For manicures and pedicures a Perspex screen is in place and therapists will wear facemasks. For all other body treatments guests are lying face down and your therapist will wear a visor and facemask. Each treatment now commences with the ‘A New Beginning’ sanitising welcome ritual. Therapists will invite you to follow along with a hand sanitisation which then focuses on pressure points, reinforcing meridian lines on the hands, an application of Tranquillity blend and breath work concludes the ritual.

Gift Experience Vouchers 

  • We are allowing all guests with an experience voucher due to expire before December 2020 to use their vouchers up to 6 months beyond the expiry date. This has been updated on your gift experience voucher automatically using the order ID and no further action is required. 

Our team 

  • We have provisions in place for office-based team members to work from home, where possible. 
  • All team members who are working at Rockliffe Hall are doing so in a safe manner, we are a CovidSecure businesss and have been awarded the 'We're Good To Go' kitemark by VisitBritain and the AA Covid Confident shield. 

Please follow this link for more details:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

We look forward to seeing you at Rockliffe Hall soon.

This page was updated on 26th November 2020. 

Healthy Hospitality Charter

PDF

Covid19 Risk Assessment

PDF