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*Please note, for now, guests will be asked to book a two hour Spa session as part of their visit.*

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Please note online Spa booking is currently only available to guests staying at the hotel. Please enter your hotel booking reference below.

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Healthy Hospitality Spa Charter

Our commitment to keeping you safe in our spa...

The Spa and Gym at Rockliffe Hall is open to hotel residents, spa day visitors and members. The poolside heat treatment rooms, as well as the sauna in the Spa Garden and the Mud Rasul Experience are now available.

We have developed a new Healthy Hospitality Spa Charter to ensure that each guest feels safe when they visit us.

We have always had rigorous cleaning procedures and hygiene protocols in place, as you would expect at a five star resort. In light of Covid-19, every single procedure has been reassessed and enhanced, with new ones introduced. We’ve also made changes across the resort to ensure social distancing is maintained, and all our staff have been retrained in the new procedures.

Throughout your visit at Rockliffe Hall you’ll see reduced contact, touchless/cashless transactions, protective screens at front desks, sanitiser stations and PPE.

Local lockdown updates

Please note Rockliffe Hall is located in the borough of Darlington which is a tier two lockdown area. 

Your booking can still go ahead provided you are travelling with guests from the same household or support bubble, up to a maximum of 6 guests.
Should you need to amend your reservation due to the local lockdown (or if you were planning on travelling from a tier three area) please let us know by completing our booking amendment form.

Please note we are currently accepting booking amendment requests for guests arriving in the next 30 days

Booking the Spa

For now, to enable social distancing and enhanced hygiene practices, we will ask you to book a 2 hour session in the spa during your stay or spa day.

Spa Reception

Please have your temperature taken on arrival at the Spa. We are also asking all Spa visitors to complete a pre-arrival health questionnaire to keep our team and guests safe, and to comply with contact tracing requirements. 

Please note we politely request guests wear a face covering when using public areas of the hotel, spa, lounges, restaurants and golf areas. Face coverings may of course be removed when eating and drinking in the restaurants, when using the gym and spa facilities and when on the golf course. 

Changing Rooms

Lockers are sanitised prior to each use, social distancing signage is in place and government guidelines mean we are only able to welcome a reduced number of guests, which will ensure you have plenty of your own space in this area.

Poolside

You have access to the poolside area and hydropool side area, please try to remain at a minimum of 1 metre distance from others. There is also a virtual poolside tour available on our new app which our receptionists can show you.

The juice bar is open from 1st September serving tea, coffee and smoothies. When booking a Spa Garden session, a small menu is available with alcoholic beverages. Payment can be made at the Juice Bar by Chip & Pin, Contactless and ApplePay. Please note it is no longer possible to pay by cash at Spa Reception.

You can also help yourself to complimentary water and iced tea.

As you settle into your lounger, you may notice brochures and magazines have been removed, but a much wider offering is now available for you to read, via a complimentary online service available to guests.

You can also be certain that the entire spa has been cleaned prior to opening and you’ll regularly see our team on poolside and in the changing rooms, sanitising high touch points including door handles, toilets and railings.

Gym

Equipment is spaced at least 1 metre apart where possible, shielded by screens or in designated zones. 

Treatments

Rather than offering you our usual warm handshake your therapist will welcome you with a traditional Thai hands-free greeting.

For manicures a Perspex screen is in place. For all other treatments your therapist will wear a visor and mask, in line with the latest Government guidance.

Each treatment now commences with the ‘A New Beginning’ sanitising welcome ritual. Therapists will invite you to follow along with a hand sanitisation which then focuses on pressure points, reinforcing meridian lines on the hands, an application of Tranquillity blend and breath work concludes the ritual.

View the Spa Treatment Menu

As Government guidelines are updated we will constantly review the social distancing and hygiene measures currently in place to ensure that you’re as safe as possible when you visit us. We look forward to seeing you very soon.