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Rockliffe Hall has announced the appointment of Joseph Winders as Head Concierge.
Joseph's appointment joins us at Rockliffe at a pivotal moment in our journey to becoming a world-class destination.
As a proud member of Les Clefs d'Or for over 25 years, Joseph brings more than three decades of experience in luxury hospitality and guest service. Guests may recognise his signature warm welcome from his time at The Balmoral, Gleneagles, The Merrion and The Grand. Joseph's professionalism, depth of knowledge and commitment to outstanding guest service have been a hallmark of his career.
Les Clefs d'Or
Les Clefs d'Or (translated as The Golden Keys) is a prestigious professional association of hotel concierges, renowned for setting the global standard of guest service perfection. Members, just like Joseph, wear the iconic golden keys to indicate their years of experience and the proven ability to deliver the highest quality of service.
Investing in the Future of Rockliffe Hall
Following a multimillion-pound transformation, Rockliffe Hall, the award-winning five-star resort in the North East of England, is re-emerging as a world-class, gastronomy-focused, luxury hotel destination set to fully reopen this summer 2026.
The project, which includes the meticulous renovation of the resort’s Grade II listed building and a new extensive culinary offering led by Culinary Director James Close (previously two Michelin stars at the Raby Hunt), is focused on setting a new benchmark in contemporary luxury hospitality, shaped by exceptional craft and meaningful guest experiences.
Set within 375 acres just outside the village of Hurworth, County Durham, the resort will have 43 rooms and suites and a new collection of six distinctive dining and bar experiences including a newly built, 36-cover standalone restaurant led by James and Maria Close, an all-day dining space, a cocktail bar, the Morning Room for afternoon tea, Café TERRA, and The Clubhouse. The transformation will complement Rockliffe Hall’s already exceptional leisure offering with its award-winning 50,000-square-foot spa, gym, championship 18-hole golf course, tennis and padel courts, and bike hire.
Latest News Articles
Ken Holland steps into the role of Head Grower at Rockliffe Hall following a 20 year career working with some of the UK's most prestigious chefs.
We are delighted to announce Rockliffe Hall won the coveted ‘Large Hotel of the Year’ award at the Destination North East England Tourism Awards for the fourth consecutive year.
Lewis Hunter joins Rockliffe Hall as General Manager. After honing his craft at some of the UK's most prestigious hotels, Lewis brings a wealth of experience to this role.
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