Frequently Asked Questions

Your Stay

What time is check-in and check-out?

Check-in is available from 3pm, and check-out time is 11am unless otherwise stated on your booking confirmation. If you wish to arrive earlier or leave later, please contact hello@rockliffehall.com.

Which payment methods do you accept?

As a cashless resort, we accept Visa, Mastercard, and American Express card payments.

Can transport be arranged to and from the airport or train station?

Our Concierge Team can arrange transport and quotations, please contact concierge@rockliffehall.com.

Do you offer free Wi-Fi?

Guests are welcome to access our complimentary Wi-Fi: Guest_WiFi Network.

What time is breakfast served?

Enjoy your breakfast from 7-10am Monday to Thursday, during the refurbishment breakfast is being served in the Nu Sana / TERRA restaurant and the Rockliffe Suite.

Do I need to book dining and leisure before I arrive?

We would recommend all dining and spa treatments be booked in advance. Please contact our Reservations Team at hello@rockliffehall.com.

Do any of your rooms have balconies?

The ground floor in New Hall have a private garden terrace, the first-floor bedrooms have a Juliet balcony. Please check rates online.

What is your cancellation policy?

Please refer to your reservation confirmation as this depends on which package you have booked.

Can I arrange for a babysitter?

We do not currently offer any babysitting services although are happy to recommend a local provider. Please contact our Concierge Team at concierge@rockliffehall.com.

Can I book a self-catering stay?

Our Armstrong House Apartments and Woodland Mews Houses are currently under refurbishment.

Do you have car parking facilities?

We have 230 free parking spaces, available for residents, members, and visitors to use.

Do you have electric charging points?

We offer Porsche-branded electric charging points in the main car park, equipped with type 2 tethered charging cables, available for members and hotel residents. To access them, simply visit the Spa Reception to receive a code. When the code expires, return to the Spa Reception for a new one.

Additionally, we have two 50kW fast chargers at The Clubhouse, featuring BP Pulse and Pod Point branded chargers.

How can I order extras to be in the room on arrival such as flowers or Champagne?

Please contact our Reservations Team at hello@rockliffehall.com.

Is the hotel DDA compliant?

Yes, we have a number of DDA-compliant bedrooms, and all areas are accessible with no steps or lift access.

What is the dress code for each restaurant?

We kindly ask our guests to dress in a smart-casual dress code for evening dining.

In Nu Sana, guests are welcome to dine ‘in robes’ until 2.30pm to allow for ultimate comfort.

Can I order room service?

Room service dining is available 24 hours a day (with a smaller menu available after 11pm).

The Spa

For Spa-specific related questions, please visit our Spa FAQ page. 

Golf

Can I play golf if I am not a member?

Yes, we are open to day visitors. Please click here for our seasonal green fee day rates or contact the Pro Shop at golf@rockliffehall.com.

Do I need to have a handicap to play the golf course?

You don't need a handicap to play the golf course however, we would not recommend the course for beginners - we do offer golf lessons for all abilities.

Can I join the golf course as a member?

Please visit our golf membership page for further information.

Can I book a golf lesson?

Golf lessons are available in partnership with Performance Managed Golf Academies. Please click here for more information on golf lessons

Events & Weddings 

Can we get married at Rockliffe Hall?

Rockliffe Hall has a selection of rooms and spaces that are licensed for civil ceremonies. Please contact tietheknot@rockliffehall.com for further information.

Can I book a meeting / conference?

Meetings and conferences can be held at Rockliffe Hall for up to 150 guests. We have a choice of rooms across the resort. Please contact events@rockliffehall.com for further information.