Frequently Asked Questions

From check-in times, resort events, reservations and restaurant bookings, to our luxury spa facilities, we've included all the information you'll need for your next visit to Rockliffe Hall.

Location
Covid19
Planning Your Visit
When You Arrive
During Your Visit
The Spa
Restaurants & Dining
Golf
Spa Days
Gift Vouchers
Events & Weddings

Location

Which is the nearest airport to Rockliffe Hall?

Teesside Airport is the nearest airport and is approximately a 15-minute drive. Newcastle Airport is approximately a 1-hour drive.

Which is the nearest train station to Rockliffe Hall?

Darlington is the nearest mainline train station and is approximately a 10-minute drive.

Can transport be arranged to and from the airport or train station?

Our Concierge Team can arrange transport and quotations, please contact concierge@rockliffehall.com.

How do I get to Rockliffe Hall by car?

Please click here for directions to Rockliffe Hall.

Where is the nearest cash machine to Rockliffe Hall?

The nearest cash machine is located in the Spar shop in the centre of Hurworth village, approximately a 5-minute drive.

Can I pay by cash?

We are a cashless resort, therefore don’t forget to bring your payment card with you.

Which attractions are nearby?

There are a number of nearby attractions. Discover the local area around Rockliffe Hall.

Covid19

What are your Covid-19 policies?

Please read our latest updates on Covid19.

Face coverings

We politely request guests wear a face covering (unless exempt) when using public areas of the hotel, restaurants and golf areas. Face coverings may of course be removed when seated at your table and when on the golf course.

Please note that it is mandatory for guests visiting the spa for a treatment to wear a face covering (unless exempt) upon arrival and during the treatment with the exception of facials. Therapists will also be wearing face coverings throughout the treatment.

For the health and safety of our guests and team members, our team members will be wearing face coverings unless exempt.

Planning Your Visit

Do I need to book dining and leisure before I arrive?

We would recommend all dining and spa is booked in advance. Please contact our Reservations Team at hello@rockliffehall.com.

What is your cancellation policy?

Please refer to your reservation confirmation as this depends on which package you have booked.

What types of rooms do you have?

Please take a look at our different room types.

Is the hotel DDA compliant?

We have a number of DDA compliant bedrooms and all areas are accessible with no steps or lift access.

Do you have car parking facilities?

We have 230 complimentary parking spaces.

Are there electric car charging points?

We have two complimentary electric car charging points located within the main car park.

Do you have a helipad?

Helicopters are permitted to land within the grounds of Rockliffe Hall, provided they have received permission prior to landing. Please contact concierge@rockliffehall.com.

Do any of your rooms have balconies?

The ground floor in Tiplady Lodge & New Hall have a private garden terrace, the first-floor bedrooms have a Juliet balcony. We have one New Hall Junior Suite will a full balcony. Please check rates online.

Which room types have views of the golf course?

All of our New Hall bedrooms overlook the golf course. In the Old Hall, the following bedrooms have golf course views - Southampton, Forrester, Backhouse and Skelly. Please check rates online.

Which are the best rooms at the hotel?

Our highest tier of bedrooms is our Old Hall Suites. Please check rates online.

Can I book a self-catering stay?

Our Armstrong House Apartments and Woodland Mews Houses are available for self-catering stays. Please check rates online.

Which rooms can accommodate children?

Our New Hall Superior Doubles can accommodate one child (up to the age of 12) or our Armstrong Apartments. Our New Hall Junior Double Suites can accommodate 2 children (up to the age of 12). Please check rates online.

Are there any interconnecting rooms?

We have 5 sets of New Hall interconnecting bedrooms, either Double to Double, Double to Twin or Double to Accessible Double/Twin.

We also have one Old Hall Suite which interconnects with an Old Hall Double bedroom. For more information and availability, please contact the reservations team at hello@rockliffehall.com.

How can I order extras to be in the room on arrival such as flowers or Champagne?

Please contact our Reservations Team at hello@rockliffehall.com.

Can I arrange for a babysitter?

We do not currently offer any babysitting services although are happy to recommend a local provider. Please contact our Concierge Team at concierge@rockliffehall.com.

Can I book a cheaper rate than those showing online?

You have a best rate guarantee when you book the Best Available rate at Rockliffe Hall with the flexibility to amend or cancel your stay until 3pm the day prior to arrival.

Can 3 adults stay in one room?

Our Armstrong House Two-bedroom apartments can accommodate three adults. To check availability, please visit our website.

What can I do if there is no availability on your website?

You can be placed on our waitlist and we will contact you if we receive any cancellations. Please contact our Reservations Team at hello@rockliffehall.com. 

Is VAT included in the rates?

VAT is included in the rates at 12.5% (until 31st March 2022).

When You Arrive

What time is check in and check out?

Check in time is from 3pm, and check out time is 11am unless otherwise stated on your booking confirmation. If you wish to arrive earlier or leave later, please contact hello@rockliffehall.com.

How do I check in?

On arrival at the hotel, we will require a couple of signatures and a credit or debit card to guarantee any extras during your stay.

Will I be offered valet parking?

In order to keep our guests and team members safe, we are currently not offering a valet parking service.

Will I be offered a refreshment drink on arrival?

We are not currently offering a refreshment drink on arrival however bottled water is available.

Which payment methods do you accept?

We accept Visa, Mastercard and American Express.

We are a cashless resort, therefore please bring your payment card with you.

Please note if you have an overseas address, you will be required to present your passport on arrival.

Will my guest room keycard be sanitised?

All bedroom keycards will be UV light sanitised.

Do you have wifi?

Guests are welcome to access our complimentary wifi: Guest_WiFi Network. Further details can be found on the Rockliffe Hall app.

How do I check out?

Guests can check out at Reception in person or from the bedroom, by viewing any outstanding items on the TV and calling Reception to settle the account.

During Your Visit

How can I book spa treatments?

We do recommend that spa treatments are booked in advance. To check availability, please contact our Reservations Team at hello@rockliffehall.com.

What time is breakfast served?

Breakfast is served in The Orangery from 7-10am Monday to Thursday and 7.30-10.30am on a Saturday and Sunday.

Is there somewhere to store medication at the hotel?

There is a fridge in every bedroom which you can use to store medication during your stay.

Is there a doctor on call for the hotel?

We do not have a doctor on call but can help you contact a local surgery for assistance. The closest surgery is:

01325 720605

The Surgery
Rockliffe Court
Hurworth Place
DL2 2DS

Do the rooms have air conditioning?

Air conditioning is provided in all bedrooms with the exception of the Armstrong House Apartments and Old Hall bedrooms - Laird (206), Raine (209), Surtees (208), Skelly (210) and Garthwaite (207).

Where can I store my valuables during my stay?

If you would like to store any valuables in your room during your stay with us, then please use your in-room digital safe which you will find located in the wardrobe.

What is the smoking policy?

Hotel bedrooms and all public areas including bars and restaurants are smoke free areas. Please be aware that a breach of the non-smoking policy in your bedroom or balcony will incur an additional charge.

There are dedicated outdoor areas within the resort for smoking.

Is there a laundry service at the hotel?

We offer a same day service on all of your laundry requirements including dry cleaning (before 9am) as well as a pressing service. Please contact housekeeping@rockliffehall.com for further information.

Can I use the tennis courts?

Tennis court hire with racquets and balls to use is a complimentary. Please book with our Spa Reception Team at spa@rockliffehall.com.

Is there storage if I bring my bike?

Concierge has a safe storage area within reception for the storage of push bikes. please speak with our Concierge Team at concierge@rockliffehall.com in order to arrange this.

Where can I hire a bike?

We have a number of bikes available for complimentary hire, please speak with our Concierge Team at concierge@rockliffehall.com in order to arrange this.

Can I go fishing within the resort?

Fishing is available on the resort on the River Tees, except on Sundays and local match fishing days. Please contact our Concierge Team at concierge@rockliffehall.com for further information.

Is there safe storage if I come shooting in the area?

We manage a robust and safe system for gun storage through our Concierge Team. Please contact our Concierge Team at concierge@rockliffehall.com for further information.

I am dining elsewhere; can you arrange transport?

Our Concierge Team can arrange a taxi or an executive car. Please contact our Concierge Team at concierge@rockliffehall.com for further information.

Can the hotel book tickets to attractions?

Our Concierge team can will gladly assist you with advice and directions however tickets would need to be booked directly with the attraction you are visiting.

Which TV channels are available in the bedrooms?

A wide range of satellite and cable channels including Sky Sports and  pay per view movies.

Is there a shop on the resort?

The Spa Boutique is located within the spa and offers a range of spa products and gifts. The nearest shop is the Spar in the village of Hurworth, approximately a 5-minute drive.

The nearest supermarket is Morrisons at Morton Park in Darlington, approximately 4.7 miles.

Where is the nearest petrol station?

The nearest petrol station is Morrisons at Morton Park, approximately 4.7 miles.

Is there a post box in the hotel?

Post is collected from the hotel daily, please pass any pre stamped mail to our Reception or Concierge Team.

Where can I exchange currency?

The nearest bureau de change is located in the Cornmill Shopping Centre, Darlington Town Centre.

The Spa

What spa facilities are on offer?

The award-winning spa includes a 20m swimming pool, 15m hydrotherapy pool, outdoor drench shower, foot spa, outdoor hot tub, Tepidarium, Salt Steam Room, Tropicarium, Roman sauna, Infrared Room, Ice Igloo, experience showers and Gym.

The Gym is equipped with Artis, Skill Line and Kinesis ranges with the most up-to-date cardio, resistance and functional training equipment from Technogym. There is also an extensive selection of free weights .

What are the opening times of the spa?

The opening times of the spa are 7am-10pm daily.

When can I use the spa as a hotel guest?

Use of the spa use is included from check in (3pm) until check out  (11am) unless otherwise stated on your confirmation.

Can I use the spa before I check in and after I check out?

Should you wish to use the Spa before check in and after check-out, you can add on 4 hours from £40 per person. Alternatively, you may wish to book a spa treatment or spa day including treatments and lunch.

Please contact our Reservations Team at hello@rockliffehall.com.

What are the children’s swim times for the pool?

Children under 16 can use the main swimming pool daily from 8-10am and 4-6pm, and must be accompanied by an adult at all times.

Can children use the hydropool?

Children under 16 are only permitted to use the main swimming pool.

Are there any packages that include spa treatments?

Please visit our offers page on the website.

Are spa treatments included in my stay?

This depends on which package you have booked, please refer to your reservation confirmation.

Is the spa accessible for guests with physical impairments?

We have wheelchair access and an accessible changing area in the spa. There are handrails into the hydrotherapy pool. We do not have a pool hoist to gain access to the swimming pool or hydrotherapy pool.

Do I need to book the gym?

You do not need to book the gym when staying in the hotel. You have use of this area from check in until check out.

Do I need to book a gym class?

View the class timetable here and book with our Spa Reception Team at spa@rockliffehall.com.

Can children use the gym?

Children aged 14 and above may use the gym, but it must be within children's times 8-10am and 4-6pm, accompanied by an adult at all times.

What is the temperature of the swimming pool?

The swimming pool regulates between the temperatures of 29-30 degrees.

What is the temperature of the hydrotherapy pool?

The hydrotherapy pool regulates between the temperatures of 34-35 degrees.

What is the Spa Garden?

Find out more about the Spa Garden

To add the Spa Garden to your overnight stay or spa day, it is £25 per person for 90 minutes. To check availability and add this to your booking, please contact our Reservations Team at hello@rockliffehall.com.

Can children use the Spa Garden?

The Spa Garden experience is for over 16s only. Children under 16 are welcome to use the main swimming pool.

What is the Mud Rasul?

Find out more about the Mud Rasul Experience, this can be added on from £30 per person or 30 minutes.

What is the Mind Therapy Room?

Find out more about the Mind Therapy Experience, this can be added on from £30 per person or 30 minutes.

I am pregnant – can I use the spa?

We recommend you use the Tepidarium, Igloo, Foot Spa and Main Swimming Pool. We would advise to not use the heat rooms, in particular the Tropicarium, Roman Sauna, Salt Steam and Infrared Room.

We would not recommend being fully submerged in the hot tub and hydrotherapy pool, however we do recommend sitting on the side and putting your legs in the water for the jets to massage the backs of your legs.

I am having cancer treatment - can I have a spa treatment?

We do offer treatments for those going through cancer treatment. When booking we offer a telephone consultation with a Senior Spa Therapist so they can tailor your treatment for you on the day. This way, you do not need to think about having this discussion on a day you should be relaxing!

We do recommend speaking with your GP prior to a visit.

What products do you use in your treatments?

Our Spa Brand Partners are [Comfort Zone] and NEOM.

Can I order refreshments in the spa?

Enjoy non-alcoholic drinks, smoothies and a selection of hot drinks from the Juice Bar located next to the main swimming pool.  Please note food is not served at poolside.

Alcohol is not permitted within the main spa. In the Spa Garden we do serve a small selection of alcoholic drinks to purchase within a Spa Garden session.

Is there a discount available for group bookings?

All of our Spa Day packages are priced per person, we do not offer any discounts on our packages based on the number in the group.

Restaurants and Dining

What is the difference between The Orangery, The Clubhouse and Nu Sana?

The 3AA Rosette Orangery restaurant is our flagship restaurant with a selection of a la carte and tasting menus.

The Clubhouse has panoramic views over the golf course and serves popular and wholesome British classics.

Nu Sana offers a nutritious menu with a focus on giving guests ‘everything in moderation’.

What are the opening times of the restaurants and bars?

The Orangery – 6pm – 9pm

The Clubhouse - Breakfast 8am - 11am, Lunch 12pm- 5.30pm and Dinner 6pm - 9pm.

Nu Sana - Breakfast 8am – 11.30am, Lunch 12pm- 4.30pm, Friday and Saturday Dinner 6pm - 9pm.

Cocktail Bar and lounges – daily from 11am - late

I have food allergies / dietary requirements - can you cater for this?

We will do our utmost to cater for any dietary requirements, ideally with at least 48 hours’ notice. Please inform at hello@rockliffehall.com.

Where can children eat?

There is a children's menu in The Clubhouse Kitchen & Bar. View the menu here. 

Children over 12 years old are welcome to dine in the Orangery restaurant from the A la Carte or Tasting Menus.

What is the dress code for each restaurant?

For the Orangery restaurant we kindly ask our guests to dress in a smart-casual dress code for evening dining (no trainers, denim, shorts or sportswear). Jackets and collared shirts are preferred for gents and we ask children under 16 to dress smartly.

The Clubhouse and Nu Sana are more informal with a smart, casual dress code.

In Nu Sana guests are welcome to dine ‘in robes’ until 5.30pm to allow for ultimate comfort and relaxation.

Can I order room service during my stay?

Room service dining is available 24 hours a day (with a smaller menu after 11pm). Please refer to the in room TV or Rockliffe Hall app to view the menu. To place an order, please call extension 860.

Can I dine or have a drink as a non-resident?

Yes, the Clubhouse or the Cocktail Bar lounges are offer a selection of light bites and snacks.

Do I need to book a table for drinks?

Booking in advance is recommended for the Clubhouse or the Cocktail Bar. Book a table online for The Clubhouse or contact our Reservations Team at hello@rockliffehall.com. 

Where can I get sandwiches and lighter meals?

The Orangery offers full Afternoon Tea but light bites can be enjoyed in the Cocktail Bar and lounges.

Can I book Afternoon Tea for the same day?

Yes, subject to availability. Please contact our Reservations Team at hello@rockliffehall.com. 

Is The Clubhouse only for golfers?

Non-golfers are welcome in The Clubhouse. Please book a table online. 

Do I have to book breakfast if I am a resident?

We recommend that breakfast is pre booked. Please contact our Reservations Team at hello@rockliffehall.com. 

Golf

Can I play golf if I am not a member?

Yes, we are open to day visitors. Please click here for our seasonal green fee day rates or contact the Pro Shop at golf@rockliffehall.com.

Do I need to have a handicap to play the golf course?

You don't need a handicap to play the golf course however, we would not recommend the course for beginners - we do offer golf lessons for all abilities.

Can I join the golf course as a member?

Please visit our golf membership page for further information.

Can I get refreshments on the golf course?

We have a Halfway House located at the Driving Range between the 9th and 10th holes. It is open 9am-5pm from April to September and 10am-2.30pm from October to March.

Is the Driving Range open to visitors?

The Driving Range is available to hotel residents and visitors to the golf course on the day of play.

A token for the Driving Range is £5 for 50 balls, these can be purchased from the Pro Shop or at the Driving Range.

Can I hire a golf buggy?

Golf buggies are available at £35 per buggy per round. There is not a full path around the golf course, however there are paths between greens and tees therefore, please use the paths where possible. Please contact the Pro Shop to book a golf buggy at golf@rockliffehall.com.

Are golf buggies allowed in winter?

Buggies are taken off the golf course around the end of October due to the weather conditions. After this period only golfers with a valid doctors note or disability badge will be permitted use; although this may not be for the full course and only a section of holes. In the winter, golf trollies can be hired at £10 for an electric trolley, £5 for a push/pull trolley. Please note from 1st April 2022, it will be £12 for an electric trolley and £6 for a pull trolley.

How much is golf trolley hire?

It is £10 for an electric trolley, £5 for a push/pull trolley. Please contact the Pro Shop to book a golf trolley at golf@rockliffehall.com.

Please note from 1st April 2022, it will be £12 for an electric trolley and £6 for a pull trolley.

Does my golf trolley need winter wheels?

We do not require winter wheels from November to March.

Can I hire golf clubs?

Yes, we have right-handed and left-handed clubs which can be hired for £25 per round from the Pro Shop. In order to hire in advance, please contact golf@rockliffehall.com. Please note from 1st April, it will be £35 per round.

Do you have golf club fitting facilities?

Yes, we currently have Callaway, Titleist and Taylormade fitting equipment. To arrange a fitting, please contact the Pro Shop at golf@rockliffehall.com.

Can I book a golf lesson?

Golf lessons are available with one of our PGA Professionals or PGA Assistant Professionals from £25 for a 30-minute lesson. Please click here for more information on golf lessons.

Can I book golf for a group?

Golf days are available for a minimum of 8 players from £55 per person. A 25% deposit will be required to confirm a booking. For more information on golf days, please click here.

Spa Days

For full spa day information, please visit our Spa FAQ page. 

Do we need to bring a towel?

Towels and robes are provided on arrival.

Do we need to wear a mask?

Masks are to be worn at the Spa Reception area and when being collected for your treatment. For facial treatments you can remove your mask, although for all other treatments masks are to be worn. When you are on poolside and in the gym, you do not need to wear a mask.

Can a child come on a Spa Day?

We do not provide spa day packages for children under the age of 16. Between the ages of 16-18, children must be accompanied by an adult.

Can I use the gym during a spa day?

You are welcome to use the gym, please bring along your gym wear. Classes can be booked with our Spa Reception Team spa@rockliffehall.com.

Can we add additional spa treatments to our spa day?

Please contact the Reservations Team at hello@rockliffehall.com.

Do you offer a couples massage?

We do have a couples treatment room, subject to availability. Please check availability when making your booking.

Spa Memberships

Can I join the spa and gym as a member?

Please visit our Spa Membership page on the website.

What is the cancellation policy for spa membership?

You must give three full calendar months’ notice to cancel your membership. This must be placed in writing and you will receive a response within 10 days to state the receival of your cancellation.

Gift Vouchers

Can I book online using my gift voucher?

If you have an overnight stay or monetary gift voucher, please book online using the last 7 digits of your reference number printed on the front of the voucher. If you have a dining voucher, please add the last 7 digits of your voucher reference number when booking online.

To book using a spa voucher, please contact our Reservations Team at hello@rockliffehall.com.

For all vouchers, please ensure you bring the original gift voucher on the day, as without the voucher we will require an alternative payment method.

I have a gift voucher that is due to expire, will this be extended due to Covid-19?

All gift vouchers purchased which were due to expire during the pandemic can now be redeemed up to 31st December 2021 or for up to 2 years from the original purchase date (whichever is longer).

Should you have a seasonal experience, such as a Mother’s Day or Black Friday gift voucher; or a Spa Day gift voucher this can also be redeemed as a Resort Credit should the original package be no longer available

Gift Voucher extensions will be applied to each gift experience automatically; and no action is required from gift buyers or gift recipients.

Events & Weddings 

Can we get married at Rockliffe Hall?

Rockliffe Hall has a selection of rooms and spaces that are licensed for civil ceremonies. Please contact tietheknot@rockliffehall.com for further information.

Can I book a meeting / conference?

Meetings and conferences can be held at Rockliffe Hall for up to 150 guests. We have a choice of rooms across the resort. Please contact events@rockliffehall.com for further information.