Service Excellence Awards

Celebrating their fifteenth anniversary this year, the annual awards recognise some of the highest-profile and best-loved venues across Europe, aiming to recognise the outstanding venues, teams and individuals in the golf, leisure and spa industry.

Rockliffe Hall’s Head of Golf Tom West scooped the ‘Golf Manager of the Year award’ in addition to his team being recognised with ‘Golf Operations Team of the  Year’.

Rockliffe Hall was also awarded the coveted Golf Flag Resort award for the 9th year in a row.

The winners are determined by scores collected from an independent visitor panel who evaluate the experience afforded to visiting golfers and prospective members in accordance with 59club’s non-subjective benchmarking criteria. Each venue is judged on performance in the following areas – sales, service, operations, retail, golf course, food & beverage and management.

Designed by Hawtree, the world-renowned course architects, Rockliffe Hall’s 18-hole championship golf course is renowned for being one of the most challenging, and longest, in Europe. Alongside the world class course is a fully stocked Pro Shop, extensive practice facilities and driving range, a luxurious yet relaxed clubhouse serving delicious food, and a dedicated golf services team.