Rockliffe picked up the award for ‘Best Greenkeepers’ at the 59Club’s annual Service Excellence Awards, which recognise the best performing golf clubs not just in the UK but around the world.
In addition, Rockliffe Hall was presented with the Gold Flag award for the second year running, the industry benchmark recognising the best in the sector. We were also runner-up in the ‘Ultimate Golf Resort’ category, narrowly beaten by past Ryder Cup venue Celtic Manor in Wales, and in the ‘Golf Sales’ category.
The 59Club is one of the world’s leading golf-specific mystery shopper services and a PGA Official Supplier. The organisation sets the industry standard for measuring and comparing customer service levels at golf venues.
The awards, hosted by BBC sports presenter Dan Walker at the Forest of Arden in Warwickshire, recognise the achievements of the very best individuals, teams and venues within the golf industry with top venues competing in areas such as sales, service, operations, retail and management – as well as the presentation of the Gold and Silver Flag Award.
The 59Club awards’ evening is regarded by many as the ‘Oscars’ of the golf service industry and are all based on real data collected throughout the year. All award nominations and winners work within the 59club scheme to improve and maintain higher levels of customer service standards across their venue. A range of categories of golf venues competed for top honours – from pay-and-play courses to international resorts such as Dubai Creek.
Rockliffe Hall’s Golf and Estate Director, Davy Cuthbertson, said: “Rockliffe Hall is classed as a relatively young course- having opened just six year ago- so to be up against some of the very best in the business is an accolade in itself. However, we have won two major awards and been runners up in two very tough categories so we are extremely proud of the team. It’s a fantastic start to the year for our course with some exciting plans for the coming season.”
To find out more about golf at Rockliffe Hall, please call 01325 729980 or email email@example.com.