Spa FAQs

We would like you to make the most of your spa experience. Please read through the following information for helpful advice and tips on getting the best out of your time with us including our new barefoot spa days.

Spa & Gym Opening Hours

Monday-Sunday 7am-10pm. Please note these hours may change during Public Holidays.

Children's Pool Times

Children may use the main pool from 8am until 10am and 4pm until 6pm.

What To Bring To The Spa?

Bring a swimming costume or even two if you would like a dry one to change into. We have plenty of towels and will provide a robe for every spa day and recommend keeping your robe dry if you planning to dine in it.

If you are staying in the hotel, you may like to arrive at the Spa in your robe all ready to spa.

Many guests bring along a good book to lose themselves in. We also have an excellent gym and studio programme if you wish to bring along your gym wear and trainers.

Why are you no longer providing slippers on spa days?

When reviewing our approach to sustainability, we realised we could avoid discarding around 2,000 slippers per month. This is a first-step in the journey to becoming a more sustainable spa.

What footwear should I wear/bring to the spa?

Opt for footwear which is comfortable yet practical. Slippers and flip-flops are popular choices. These must be rubber-soled, clean and not have been worn outside.

NB: If you plan to use the gym you will need to bring appropriate trainers (with clean soles).

What happens if I forget to bring footwear with me?

Don’t worry, if you forget to bring footwear, we are a barefoot spa so no shoes at all on poolside is perfectly fine. If you forget and are not happy to be barefoot on poolside, we will have a small supply of slippers available at reception.

If you plan to dine in Café TERRA while you are with us you will need to wear footwear. You can wear either indoor or outdoor shoes for dining.

What are Rockliffe doing about hygiene on poolside if you are asking people to bring their own shoes?

We take the cleanliness of our poolside very seriously and want all our guests to enjoy a clean, safe, and sustainable spa. This is why we have rules about the type of footwear that is suitable to wear. Any guest who is wearing inappropriate footwear will be asked to change or remove it.

What about hotel guests, will they still be provided with slippers?

At present it is only spa days we will no longer provide slippers for, however the next step in our sustainability journey will be to look at more sustainable slipper options throughout the hotel.

Arrival for Spa Days

For Spa Day arrivals, please make your way to Spa Reception at the arrival time stated on your confirmation where you will be greeted by your welcome host who will run through your itinerary. 

If your payment is by Gift Voucher (s), please remember to bring this with you to present on arrival at Spa Reception. 

What Time Do I Arrive For My Spa Treatments?

We would advise you that you arrive at least 30 minutes prior to your first treatment to allow sufficient time to check in, change and familiarise yourself with the Spa. As a courtesy to all our guests we do operate a prompt appointment schedule. A late arrival may mean that your treatment time is reduced. We reserve the right to amend your timings by 15 minutes prior to arrival or on the day. 

What Time Do I Arrive for My Dining Booking?

We request that you arrive promptly for any dining reservations at the time stated on your confirmation. 

What Are The Spa Age Requirements?

The minimum age requirement to have a spa treatment is 16, accompanied by an adult until 18 years. The hydrotherapy pool, heat rooms and Spa Garden are for the use of those over 16. Children’s swim times in the main pool from 8am-10am and 4pm-6pm. Please note that children must be accompanied by an adult at all times.

Can I Use The Spa During Pregnancy?

We have specially designed treatments for expectant mothers and nursing mothers for this special time. Please note that some of our Spa experiences may be unsuitable during pregnancy and we do not offer massage treatments during the first trimester.

Does The Spa Have A Double Treatment Room?

Our double treatment room is ideal for couples or friends to share their treatment time together. Please request this service on booking if required (please note this is subject to availability).

What Is The Spa Cancellation Policy?

Please book in advance to avoid disappointment. Reservations cannot be confirmed without credit or debit card details and must be paid in full at time of booking. Should you need to cancel, change or modify your spa booking please contact the spa team on 01325 729999. Bookings are non-refundable however amendments can be made up to 48 hours prior to arrival, after this stage 100% cancellation cost will incur.

Spa Etiquette

Our ethos is relaxation and calm. Please do not allow use of your phone or other device to negatively impact on the relaxation of other spa users. It is nice to have a bit of a catch up with friends, but we do ask that the heat treatment rooms, treatment corridor and relaxation lounge are treated as ‘whisper zones’ where we may politely ask you to keep your voice to a whisper.

Extra Food and Drinks

Should you wish to purchase any additional food and drinks throughout your visit, all our outlets offer contactless payment and Apple Pay. Please note we are a cashless resort. 

Our poolside Juice Bar has smoothies, hot drinks and and soft drinks available to purchase. 

All prices are inclusive of VAT. A discretionary 10% service charge will be added to your food and drinks bill. The discretionary service charge is a payment which rewards employees of Rockliffe Hall who deliver outstanding guest service. If you do not wish to pay it you can asked for it to be removed from your bill. It is shared amongst all Rockliffe Hall team members as we believe the whole team, regardless of their role, are involved in delivering outstanding guest service

Using The Spa With A Medical Condition

Regular spa use can be extremely beneficial to your health but it is important that you highlight any health conditions, allergies, medication or injuries that may affect your choice of spa treatment or exercise options when making your reservation. You will be asked on arrival to complete a questionnaire on your health and lifestyle so that we can give you the best and safest possible experience, in some instances a phone consultation will take place to discuss adaptations needed for treatments in regards to specific illnesses.