Rockliffe Hall has won three top accolades at the 59club Service Excellence Awards which were hosted at St Georges Park on Thursday 2nd March 2023.
The annual awards, celebrating their thirteenth anniversary this year, recognise some of the highest-profile and best-loved venues across Europe, honouring individuals, teams and the venues themselves.
For a second year running, Rockliffe Hall scooped the ‘Leading Spa Experience’ award and also retained the 59club's coveted ‘Gold Flag’ award for the Championship golf course for the seventh year running. This year we also took home the 'Service Excellence' award which recognises the finest customer service and the very best performances, regardless of a venue’s size, scale or profile.
The winners are determined by scores collected from an independent visitor panel who evaluate the experience afforded to visiting golfers and prospective members in accordance with 59club’s non-subjective benchmarking criteria. Each venue is judged on performance in the following areas – sales, service, operations, retail, golf course, food & beverage and management.
Ashley Freeman, Spa Manager at Rockliffe Hall, said: “We're delighted to receive the Leading Spa Experience award for the second year at the 59club awards. As the awards are based on mystery guest visits, it's great to know that collectively as a team we are exceeding our guests expectations. I’m incredibly proud of everyone for their hard work.”
Tom West, our newly appointed Head of Golf, says: “I am delighted that Rockliffe Hall has retained our Gold Flag status, meaning that we continue to perform as one of the best golfing resorts throughout Europe and the Middle East. Holding this accolade alongside other select resorts such as Gleneagles, The Belfry, The Grove & Celtic Manor. ”
Designed by Hawtree, the world-renowned course architects, Rockliffe Hall’s 18-hole Championship golf course is renowned for being one of the most challenging, and longest, in Europe. Alongside the world-class course is a fully stocked Pro Shop, extensive practice facilities and driving range, a luxurious yet relaxed clubhouse serving delicious food, and a dedicated golf services team.
A huge well done to all involved!
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