We've been certified as “good to go” by national tourism agency, Visit Britain. We've also launched our Healthy Hospitality Charter, ahead of reopening on Saturday 4th July.
Visit Britain’s “We’re Good to Go” consumer mark is a UK-wide campaign which aims to provide a ‘ring of confidence’ for tourism as the sector works towards reopening. It means businesses across the industry can demonstrate that they are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have all the required processes in place.
These include deep cleaning regimes, dining in the restaurants to be pre-booked and shared facilities only accessible to one household at a time, one way systems, clear floor markings and queue management systems to maintain social distancing.
In addition, Rockliffe Hall’s ‘Healthy Hospitality Charter’ has been introduced to clearly communicate to guests the measures in place across the resort, to ensure they feel safe during their visit. It explains the new guest journey, from check-in to check-out, including temperature checks on arrival, so visitors know what to expect.
The Charter also gives information on the new Rockliffe Hall app which will work on all smart phones and tablets, and has been developed to make a guest’s stay almost ‘touchless’, whilst also introducing additional benefits. These include pre-arrival check-in, access to restaurant and room service menus, a reservation request service for tennis, meals and the Curious Cabins in Mischmasch, as well as complimentary use of digital newspapers and magazines.
“The team at Rockliffe Hall has been working tirelessly to make sure all the measures are in place so that when we welcome guests to the resort on Saturday, they are safe. In addition to our new Healthy Hospitality Charter, we are delighted to have been certified as ‘good to go’ by Visit Britain, as I hope this further reassures our guests that we take their safety very seriously. It’s been a challenging few months and we can’t wait to see guests back at Rockliffe Hall this weekend.”
Jason Adams, Managing Director at Rockliffe Hall
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