Helen was promoted to Morning Team Leader around three months ago and was voted Rock Star of the Month in April.
The Rock Star of the Month award winner is chosen each month based on votes from team members themselves. Helen’s colleagues voted for Helen because of her exceptional customer service, taking ownership of the Clubhouse Breakfast Team, always having a smile on her face and making the day easier for the team.
The day job brings…
My day usually starts between 6am and 6.30am, where I open the doors for The Clubhouse and Spike Bar ready to welcome our golfers and guests for the day. My two main priorities of the day are having a happy team (as I believe happiness flows around the room), and ensuring golfers and guests have the best ‘Rockliffe experience’ they can while they are at The Clubhouse. Every day is different at The Clubhouse, as we have so many golf days, guests, and event functions so it would be hard to write a ‘day in the life’ for my role.
What’s your favourite thing about your job?
I love that part of my job is interacting with the golfers and guests at The Clubhouse. I enjoy making them feel welcome and at home during their visit, as you never know what kind of day someone is having or what is going on in their life, so if I can make the time to talk to someone and put a smile on someone’s face, that makes me a happy Helen.
Your biggest Rockliffe achievement?
My biggest achievement is constantly receiving comments on my work ethic and how I run the morning team. I have also received numerous positive Tripadvisor reviews, which I feel is a huge achievement, alongside my recent success of April's ‘Rockstar of the month’, thank you to everyone who voted for me – we are all rockstars.
Hobbies outside of work?
Outside of work I like spending time with my fiancé Stephen at our local pub. One passion of mine is horse racing, I occasionally like to place a bet on horse racing. I am also a leek show judge and ran an allotment show for over 30 years. This is still a big passion of mine. I also like to spend time with my daughter Abbie and with other family and friends.
What do you love about Rockliffe Hall?
I’ve been in the hospitality industry for around 25 years and have never felt so at home as I do at Rockliffe. I’ve made so many friends from the people I work with, from golfers and customers, to work colleagues. Thank you for having me at the Clubhouse and to everyone I work with, to all the golfers and guests that pass through, as you all make my days so happy.
Find out more about the Clubhouse or book a table for dining.
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