General Booking Terms

Advance Purchase and Promotional Rates

  • Full pre-payment is required at the time of booking.
  • Advance purchase bookings are non-refundable; however, a change of date can be made up to 14 days prior to arrival without charge.
  • No changes can be made within 14 days prior to arrival.
  • Cancellations made within 14 days of arrival would incur 100% cancellation charges.
  • A non-arrival would incur 100% cancellation charges.

Flexible Rates

  • A credit or debit card is required at the time of booking to confirm the reservation.
  • Cancellations can be made up until 3pm the day prior to arrival without charge.
  • Cancellations made after 3pm the day prior to arrival would incur 100% cancellation charges.
  • A non-arrival would incur 100% cancellation charges.

Group Bookings

  • Bookings of over 7 room are classed as a group booking.
  • A 25% deposit is required at the time of booking.
  • The final balance will be required within 30 days of arrival.
  • A separate contract will be issued as confirmation, along with group terms and conditions.

Spa Bookings

  • Full pre-payment is required at the time of booking.
  • Cancellations made up until 48 hours prior to the date of arrival would be subject to a 50% refund or the option to change the date of the booking.
  • No changes can be made within 48 hours of arrival.
  • Cancellations made within 48 hours would incur 100% cancellation charges.
  • A non-arrival would incur 100% cancellation charges.

Golf Bookings

  • Should a tee time need to be cancelled, please let us know in advance.
  • Bookings of over 8 players will be classed as a group booking and will require a 25% deposit to be paid upon booking.

Rockliffe Hall reserves the right to change or amend these terms and conditions at any time. You can also read our update for guests in relation to Covid19 here.