Concierge Named as one of the Best
Head Concierge Anton Coburn has been accepted as a member of one of the hospitality sector’s leading bodies - The Society of the Golden Keys.
The Society of the Golden Keys recognises the very best concierges around the UK and amongst Commonwealth countries but has stringent joining criteria.
Anton has recently met with the exacting standards and has been accepted into the society, making him one of the best concierges in the UK and one of the only concierges in the North East to have been accepted as a member.
He joined us here at Rockliffe Hall when the resort opened in 2009 as Senior Concierge and has assisted with developing the standards that Rockliffe Hall’s concierge team has become highly regarded for. As Head Concierge, his job involves accommodating a range of guest needs, recommending days out in the region and ensuring service standards are exemplary.
Speaking about his accolade, Anton said: “I am so fortunate to do a job that I love at a resort that really is outstanding. I love meeting people and we get some amazing guests at Rockliffe Hall so every day is different. I have been working towards becoming a member of the Society of the Golden Keys since I joined Rockliffe Hall and I am so grateful to the team that has always been so supportive. I am now looking forward to being able to represent the North East on a national level.”
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We’re delighted to announce that Rockliffe Hall has been awarded Large Hotel of the Year at the North East Tourism Awards
Rockliffe Hall has won three top accolades at the 59club Service Excellence Awards which were hosted at St George's Park on Thursday 2nd March 2023.
Rockliffe Hall is proud to be a member of PoB Hotels, a collection of carefully curated rooms, the finest restaurants and spas, and the most authentic regional experiences across the British Isles.