Congratulations to Tomos Ellis on being crowned Rock Star of the Year for 2020!

A true Rockliffe Rock Star, Tomos is one of our Concierge team members here at Rockliffe Hall.

Tomos was crowned as Rock Star of the Year based on the number of votes he accumulated from his colleagues throughout the year. Tomos has worked throughout all three of the lockdowns, and was consistently nominated each monthy by his colleagues for his friendliness, team work and good humour.

“While the hotel has been closed Tomos has been diligent in checking each area and acting on issues, liaising with department heads and maintenance to rectify the problem, all with his signature good humour and grace.”

“Tomos is such a friendly and efficient member of the team who strives to help anyone and everyone. He has always been helpful polite and caring towards the property and the people during the enforcement of closure.”

“He has worked tirelessly throughout lockdown holding the fort! He’s been onsite day to day as a face for guests, helping answer all incoming phone calls and dealing with guest questions. He has also stepped in to cover lots of nights shifts, ensuring the business is always safe and secure.”

“Keeping everyone’s spirits up and making people laugh. He has been constantly smiling and keeping in touch with the team who are furloughed.”

“He’s done everything throughout these troubled times. Essentially Tomos has been security, switch board, reception and concierge. He has been helping to cover nights as well!”

As with all of our Rock Stars, all votes have been made by the team themselves. Congratulations again to Tomos! We are very grateful to have you on the team.

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